Phone: 770-771-6700
Frequently Asked Questions
For Well-Informed Healthcare Decisions
Will I have the same caregiver for each service visit?
It is our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is necessary for a successful home care experience.
If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: ensure that you are satisfied with both the caregiver(s) and the the service. We'll do what it takes to make sure we achieve that goal.
How is the privacy of my personal information maintained?
We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.
Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one
We closely supervise our caregivers and stay in constant contact with our clients and their families to receive feedback on the quality of the care being provided. Our caregivers also maintain daily logs in the client’s home to ensure all activities determined in the care plan are being performed. Agape is proud to exceed state requirements by providing non-scheduled supervisory visits to clients homes during the times that caregivers are scheduled for care. We also keep a consistent line of communication with the ordering physician whom services were initiated with to ensure any adjustments in the care plan take place swiftly.
Agape has staff on call 24 hours a day, 7 days a week to serve our clients’ needs. We are available any time of day for any emergencies that may occur.
What is the difference in home health care services and personal home care services?
Home health is skilled clinical care ordered by a health care provider. These services might include things like nursing, physical therapy and occupational therapy and are designed to help you manage your condition and regain your independence after illness, injury or surgery.
Personal home care assistance involves non-clinical services, such as help around the house, transportation, bathing and light meal preparation.
Agape Home Care Services seems like a good choice. What's the next step?
Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Agape can help.
Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.
Are Agape’s services covered by insurance?
Agape’s services may be covered by your current insurance plan. We are currently providers for several insurance providers such as Medicaid/Medicare, Aetna, Cigna, and Tri-Care to name a few. We also accept private pay. Contact the office today to see if you qualify for assistance through your insurance provider.